Some generic tips in dealing with difficult people:
1. Know them
2. Level with them/try understanding
3. Don’t take it personal(try not
getting too bothered by it). Don't take
difficult people's behavior
personally. Their troublesome
behavior is habitual and affects most
people with whom they come
in contact.
4. Don't fight back or try to beat them
at their own games. They have been
practicing their skills for
a lifetime, and you're an amateur.
5. Don't try to appease them. Difficult
people have an insatiable appetite for more.
6. Ignore them if you have to.
7. Don't try to change them. You can
only change your responses to their
behavior.
Right Responses
1. LISTEN. •When their motive is to
help not hurt. •When the person can
help. If you listen to constructive
criticism, you will be at home among the
wise. If you reject criticism, you only
harm yourself… Proverbs 15:31-32
2. ANSWER/prove them wrong. •When the
person is missing information that would
change his perception. •When the person
is open to change.
3. IGNORE/DISMISS •When the person is
characterized by being overly critical.
•When the person is emotionally
unhealthy or wounded.
In Helping these people:
1. Offer what they need and not what
they want.
2. Set healthy boundaries.
3. Allow them to face their consequences.
Link:
http://www.wmc-ap.org/podcasts/perfect-rhythm/dealing-with-difficult-people/index.html
